Make a claim
Contact us
To download a sample copy of the Volkswagen Motor Insurance cover booklet simply click on the appropriate link below.
One year's
insurance included at no extra cost
Available on new Polos ordered from 3rd April to 1st July 2018 and registered by 30th June 2019.
View full terms and conditions.
There are 3 different ways to benefit from cover depending on the main driver's age and driving experience.
A telematics device (also known as a 'black box') will be installed in your new Volkswagen Polo
- Main driver aged 18-24 with a full driving licence held for between 1 and 2 years
- Named drivers must be aged 21-80 with a full driving licence held for 1 or more years
A telematics insurance app
- Main driver aged 19-24 with a full driving licence held for 2 or more years
- Named drivers must be aged 21-80 with a full driving licence held for 1 or more years
- The Volkswagen Insurance Telematics app must be downloaded by all drivers to their mobile device and remain paired with your new Polo’s Bluetooth within 24 hours of the start date of your Volkswagen motor insurance
Non-telematics
- Main driver aged 25-80 with a full driving licence held for 1 or more years
- Named drivers must be aged 25-80 with a full driving licence held for 1 or more years
- No telematics device or app will be required
Telematics – helping to keep you safe
Using the latest telematics technology, the telematics product will monitor your driving style, including speed, smoothness and usage. This information is used to calculate a Driving Style score for every journey you make.
You will be able to view your Driving Style score via your online dashboard or within the telematics app depending on which option above is appropriate for you.
We will also send you regular updates informing you of your score. At the end of every 3 month period if your average Driving Style score is negative your policy will be cancelled.
In the event of persistent and excessive speeding your policy will also be cancelled.
More details and the full cancellation terms and conditions can be found in your Cover Booklet.
Available on new Polos ordered from 3rd April to 1st July 2018 and registered by 30th June 2019 for residents of England, Scotland and Wales.
Your cover
- Comprehensive
- Telematics device and app policies, standard excess for all drivers: £150 for accidental damage, fire and theft claims in addition to the following young driver excess: £300 for drivers aged 18-20, £200 for drivers aged 21-24
- Non-telematics policies, standard excess for all drivers: £250 for accidental damage, fire and theft claims
- Cover excludes driving other cars
- Use Social, Domestic, Pleasure & Commuting and the option to include Class 1 business use where required (business use for policyholder only)
- Windscreen replacement excess of £80
- Telematics app additional excess for journeys where the insured vehicle is not recorded by the telematics app : £500 accidental damage, fire and theft claims
Drivers qualifying criteria
Main drivers:
- Must be aged 18-80 at start of policy, except for residents of Northern Ireland who must be aged 19-80 at start of policy. Dependant on age and driving experience, cover will vary as follows:
- Main drivers aged 18-24 at start of policy with current, full UK or EU Licence held for between 1 and 2 years will require a telematics device to be installed in the vehicle
- Main drivers aged 19-24 at start of policy with current, full UK or EU Licence held for 2 or more years will be required to download the Volkswagen Insurance Telematics app (only available on iOS and Android)
- Main drivers aged 25-80 at start of policy with current, full UK or EU Licence held for 1 or more years will not require a telematics device or app (please note any named drivers on this policy must be a minimum of 25 years old)
- Must be the first registered keeper of the vehicle (with the exception of Personal Contract Hire, where the registered keeper is Volkswagen Financial Services (UK) Limited)
Named drivers (maximum of 2 permitted):
- If the main driver requires a telematics device to be installed, any named drivers must be a minimum of 21 years old at start of policy
- If the main driver is required to download the telematics app, any named drivers must be a minimum of 21 years old at start of policy and they will also be required to download the app
- If the main driver does not require a telematics device or app, any named drivers must be a minimum of 25 years old at start of policy
- All named drivers must be a maximum of 80 years old at start of policy
All drivers must:
- Be private individuals only
- Hold a current, full UK or EU Licence for a minimum of 1 year
- Have been resident in England, Scotland, or Wales for a minimum of 2 years
- Not have any convictions or fixed penalty notices within the last 3 years except for offence codes MW, PC, PL, SP, TS where a maximum of 3 points is allowed. To check the definitions of offence codes you can visit www.gov.uk/penalty-points-endorsements
- Not have been disqualified from driving or had their licence revoked for any reason within the last 5 years
- Not have a fault or theft claim within the last 3 years, excluding windscreen claims
- Not have a non-motoring related conviction
- Not have been previously declined insurance or had an insurance contract cancelled
Vehicle qualifying criteria
- Available for new Volkswagen Polo’s built to the manufacturers UK specification and sold via an authorised Volkswagen UK retailer
- Excludes Polo GTI and Polo GTI+ models
- The vehicle must not have been modified other than official optional extras fitted and sold by manufacturer or Volkswagen UK retailer at date of purchase
- The vehicle must not be used for hiring of the vehicle, for carrying goods or passengers for reward
Additional terms and conditions
- NIL premium refund or cash equivalent if the policy is cancelled before renewal
- One year’s insurance included policies cannot be used in conjunction with any other insurance promotional offers, including Complimentary 5 Day Insurance
- No claims discount (NCD) cannot be 'protected' during the period of the offer but can be protected at renewal
Fees and charges
- £50 – charge to remove telematics device from your vehicle following policy cancellation. Please note that the telematics device will be automatically deactivated on cancellation and removal is not necessary.
- £25 - administration fee for any changes to your details during the policy year
If you do not fully understand these terms and conditions or require any further information, please contact us by email support@insurewithvolkswagen.co.uk or call us on 0333 043 1294.
Volkswagen Car Insurance Cover Booklet
For all policies activated from 12th July 2018
File size
1.1mb
Volkswagen Car Insurance Cover Booklet
For all policies activated from 15th June 2018
File size
1.1mb
Volkswagen Car Insurance Cover Booklet
For all policies activated from 3rd April 2018
File size
2.2mb
Volkswagen Car Insurance Cover Booklet
For policies activated between 10th May 2017 and 14th June 2018 with claims occurring from 9th May 2018.
File size
2.2mb
Volkswagen Car Insurance Cover Booklet
For policies activated between 1st October 2017 and 2nd March 2018 with claims occurring prior to 9th May 2018.
File size
5.5mb
Telematics is the transmission of data over long distances using a device similar in size to a mobile phone and using similar technology to a mobile phone to relay information to a computer.
The telematics device is installed in your car to collect and send information about your driving style. We then take this information and sort it into three categories – Speed, Smoothness and Usage. These are then combined to give you an overall Driving Style score.
You can keep track of your Driving Style score via your personal dashboard.
The device that gets installed in your Volkswagen transmits data about various aspects of your driving style, such as speed, acceleration, braking, cornering, swerving and usage patterns. The device also uses 'black box' telematics technology to enable your car's GPS location to be identified in the unfortunate event that your car gets stolen.
We will contact you to arrange a convenient time for one of our engineers to come and fit the telematics device within 14 days of the start of your policy.
You will be able to see your current weekly score and the data recorded for the last 20 journeys you have made via your personal dashboard. The information includes the time of day and your scores for Speed, Smoothness and Usage as well as your Driving Style score for each journey.
Once you have activated your one year’s included Volkswagen Insurance policy and the telematics device has been installed in your Polo, you will receive an email with your dashboard login details. If you have not received this, please contact us.
Telephone: 0333 043 1294
Email: support@insurewithvolkswagen.co.uk
If you or any permitted drivers break the speed limit persistently and excessively your insurance policy will be cancelled. View full cancellation terms in the Cover Booklet.
As the telematics device is usually fitted behind the dashboard inside the vehicle cabin, the chances of it getting badly damaged in a crash would be minimal. If the device did need to be replaced, the cost of a new device would be classed as a repair cost, which would be covered by your Volkswagen Insurance policy.
If you or any permitted drivers break the speed limit persistently and excessively your insurance policy will be cancelled. View full cancellation terms in the Cover Booklet.
The app uses telematics technology and acts as a ‘black box’ to measure various aspects of your driving style such as speed, acceleration, braking, cornering, swerving and usage patterns. We then take this information and sort it into three categories – Speed, Smoothness and Usage. These are then combined to give you an overall Driving Style score. Using the app you will be able to keep track of your Driving Style score.
Yes. It is a condition of your Volkswagen Insurance policy that you download the app within 24 hours of your cover start date and agree to share your driving style data with us for every journey you make in your car.
It is therefore also a policy condition that you keep your phone with you when driving – any accidents which occur during any journeys when the app is not running will be subject to an additional excess of £500. Please see your Cover Booklet for full details.
The Volkswagen Insurance Telematics app is free to download and is available on iOS and Android. You can download the app via the link contained in your confirmation of cover email or by visiting the App Store or the Google Play Store.
Once you have activated your Volkswagen Insurance policy, you will receive an email with your app login details. You have 24 hours from your cover start date to download, register and pair the app to your Volkswagen Polo’s Bluetooth or your insurance may be cancelled.
Once you have linked the app to your policy it is important that you take your phone with you for every car journey, switched on to ensure that your driving style data is recorded.
Yes, any journeys undertaken by you or the named drivers will incur an additional £500 excess if you have an accident without the telematics app operating.
Once you have added any named drivers to your insurance policy they will be listed in the named drivers section of your app. You will need to enter the email addresses of the named drivers and they will then be sent details on how to download and login to the app.
The app will consume approximately 4MB of data per month (based on average use of 10,000 miles per year). Higher mileage users should find that the app consumes only a small fraction of even the most limited mobile phone data plans.
Yes, if you have changed your smartphone please download the app again and login using the details we emailed you after you activated your policy. Follow the steps on screen to re-connect the app to your Polo’s Bluetooth.
After activating your insurance policy you will receive an email with your app login details, if you have not received these details please contact us.
Telephone: 0333 043 1294
Email: support@insurewithvolkswagen.co.uk
Your telematics device or app collects and sends information about your driving style. We then take this information and sort it into three categories – Speed, Smoothness and Usage. These are then combined to give you an overall Driving Style score.
Your Driving Style score is on a range from -10 to +10. The information collected by your telematics product is sorted into Speed, Smoothness and Usage.
‘Speed’ measures how fast you drive. The telematics device measures your speed compared to the speed limit for that stretch of road and allocates a score based on how many speeding incidences are recorded on a per mile basis. Please note persistent and excessive speeding will lead to your insurance policy being cancelled. View full cancellation terms in your Cover Booklet.
‘Smoothness’ measures how smoothly you drive. The telematics device can detect any sharp acceleration, braking, cornering or swerving. We calculate your smoothness score depending on how often these occur on a per mile basis and how severe they are on any one journey.
‘Usage’ measures how and when you use your vehicle: the time of day, the number and length of journeys. A long journey without a break, excessive journeys late at night or a large number of short journeys on a single day will all negatively affect your score.
Your Driving Style score is calculated from your overall journey score for each journey you make. This is weighted to take account of the length of each journey, so a journey of twenty miles counts ten times as much as a journey of two miles.
If you have a telematics device installed in your vehicle you will be able to see your weekly Driving Style score via your personal dashboard including the data recorded for the last 20 journeys you have made. Once you have activated your insurance policy and the device has been installed you will receive an email with your login details.
If you have a telematics app you will be able to see your weekly Driving Style score within the app dashboard, including the data recorded for the last 20 journeys you have made.
We will also send you regular email and SMS updates to keep you updated of your Driving Style score.
If you or any permitted drivers demonstrate consistently poor driving behaviour resulting in a negative Driving Style score at the end of each 3 month period your insurance policy will be cancelled. View full cancellation terms in the Cover Booklet.
The level of cover provided under the Polo One Year’s Insurance Included offer is comprehensive.
No, cover excludes driving any other cars. Only the insured vehicle is covered.
Your No Claims Discount (NCD) cannot be protected during the period of this cover but can be protected at renewal.
Yes, you can add a named driver (maximum of 2) at any time during the year’s cover, as long as they meet the eligibility criteria.
The standard excess for drivers with a telematics device and app is £150 for accidental damage, fire and theft claims in addition to the following young driver excess:
- £300 for drivers aged 18-20
- £200 for drivers aged 21-24
The standard excess for non-telematics is £250 for accidental damage, fire and theft claims.
You will be charged an administration fee of £25 for any changes to your policy.
The class of use covered is Social, Domestic, Pleasure and Commuting (SDP&C) as well as the option to include Class 1 Business Use where required.
SDP&C is when you use the car for general day to day appointments (not connected to your employment), visiting family and friends, shopping. It also includes commuting to and from your single permanent place of work.
Class 1 Business Use covers travelling to and from more than one location for business purposes. Business use is only applicable to the policyholder.
Your policy documents will be sent to the email address you provided when activating your cover.
You can add up to 2 named drivers, subject to the eligibility criteria. All drivers must hold a current, full UK or EU licence for a minimum of 1 year. Named drivers must also be a minimum of 21 years old at the start of the policy for telematics cover and a minimum of 25 years old at start of policy for non-telematics cover.
You can cancel your policy by telephone, email or post using the contact details below. Following cancellation, if you have had a telematics device fitted to your Polo it will no longer report data, however if you would like the device to be removed there will be a £50 fee.
Telephone: 0333 043 1294
Email: support@insurewithvolkswagen.co.uk
Post: Volkswagen Motor Insurance, Global House, Westmere Drive, Crewe Business Park, Crewe, Cheshire, CW1 6ZD.
Your policy is not transferable to another vehicle and you must notify us immediately if you change your vehicle.
Please contact our customer support team on 0333 043 1294 to change any of your details.
Call the 24-Hour Claims Helpline on 0333 043 1294. A dedicated Claims Manager will manage your claim from start to finish.