Make a claim
Contact us
How to make a claim
Find out how to make a claim on any of your Volkswagen insurance policies.
Ensurance
Call the 24-Hour Claims Helpline on:
0333 043 3781Alternatively you can report an incident by completing a claims notification form
Ensurance
repair tracker
Track the progress of the repairs to your Volkswagen.
Ensurance claims
notification
To report an incident call 0333 043 3781
Paint and body
centre locator
Find your nearest Volkswagen approved paint and body centre.
Please enter your claim number and registration to track your repair.
This claim has already been resolved. If this isn't correct please try again or call 0333 043 3781 to speak to an advisor.
Your claim number and/or vehicle registration was not recognised. Please try again or call 0333 043 3781 to speak to an advisor.
Sorry, but we are having problems with the service. Please call 0333 043 3781 to talk to advisor or alternatively try again later.
The status of your repair could not be retrieved. Please call 0333 043 3781 to speak to an advisor.
Personal details
| Driver name | {{proclaimResult.DriverName}} |
| Vehicle registration | {{proclaimResult.VehicleReg}} |
| Current status | {{$.claimStatus[proclaimResult.ClaimStatus]}} |
| Vehicle make | {{proclaimResult.VehicleMake}} |
| Vehicle model | {{proclaimResult.VehicleModel}} |
Repairer details
| Centre name | {{proclaimResult.RepairerName}} |
| Repair address |
{{proclaimResult.RepairerAddress1}} {{proclaimResult.RepairerAddress2}} {{proclaimResult.RepairerAddress3}} {{proclaimResult.RepairerPostCode}} |
- Vehicle on site
- Vehicle estimated
- Repairs started
- Repairs completed
- Vehicle returned
Repair progress
| Accident date | {{proclaimResult.AccidentDate}} |
| Date accident reported | {{proclaimResult.DateAccidentReported}} |
| Date estimate authorised | {{proclaimResult.DateEstimateAuthorised}} |
| Estimated completion date | {{proclaimResult.EstimatedCompletionDate}} |
| Date vehicle returned | {{proclaimResult.DateVehicleReturned}} |
- Step 1
Insurance information
- Step 2
You and your car
- Step 3
What happened
- Step 4
Additional info
- Step 5
Summary
Please enter the details below to begin your claim
Please provide the vehicle's current location
Please enter your details below
Please enter the drivers details below
If you would prefer to talk to an advisor, please call 0333 043 3781, we're happy to take all the information over the phone.
Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.
Please provide as much information as possible about the incident
If you would prefer to talk to an advisor, please call 0333 043 3781, we're happy to take all the information over the phone.
Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.
Please provide as much information as you can regarding other people involved, and any witnesses.
Third Party Driver information
Witness information
If you would prefer to talk to an advisor, please call 0333 043 3781, we're happy to take all the information over the phone.
Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.
Please review the details of your claim below. You can update any details by selecting the button below each section before submitting your claim.
Claim
| Registration number | {{$.regPlate}} |
|---|---|
| Ensurance policy number | {{$.ensurancePolicyNumber}} |
| Comprehensive motor insurer | {{$.comprehensiveMotorInsurer}} |
| Comprehensive motor insurance policy number | {{$.comprehensiveMotorInsurancePolicyNumber}} |
| Type of incident | {{ SC.TypeOfAccident() }} |
Vehicle
| Is the vehicle still drivable | {{$.isVehicleDrivable | yesNo}} |
|---|
Vehicle Location Details
| House/building number | {{$.vehicleLocationDetails.houseNameNumber}} |
|---|---|
| Address line 1 | {{$.vehicleLocationDetails.addressLine1}} |
| Address line 2 | {{$.vehicleLocationDetails.addressLine2}} |
| County | {{$.vehicleLocationDetails.county}} |
| Post code | {{$.vehicleLocationDetails.postcode}} |
Your Address
| Title | {{$.personalDetails.title}} |
|---|---|
| First name | {{$.personalDetails.firstName}} |
| Surname | {{$.personalDetails.surname}} |
| House/building number | {{$.personalDetails.houseNameNumber}} |
| Address line 1 | {{$.personalDetails.addressLine1}} |
| Address line 2 | {{$.personalDetails.addressLine2}} |
| County | {{$.personalDetails.county}} |
| Post code | {{$.personalDetails.postcode}} |
| Preferred contact telephone number | {{$.personalDetails.telephoneNumber}} |
| Vehicle make | Audi |
| Vehicle model | {{$.personalDetails.vehicleModel}} |
| Vehicle registration | {{$.personalDetails.vehicleRegistration}} |
| Were you driving at the time of the incident? | {{$.claimantWasDriving | yesNo }} |
Driver Details
| Title | {{$.driverDetails.title}} |
|---|---|
| First name | {{$.driverDetails.firstName}} |
| Surname | {{$.driverDetails.surname}} |
| House/building number | {{$.driverDetails.houseNameNumber}} |
| Address line 1 | {{$.driverDetails.addressLine1}} |
| Address line 2 | {{$.driverDetails.addressLine2}} |
| County | {{$.driverDetails.county}} |
| Post code | {{$.driverDetails.postcode}} |
| Preferred contact telephone number | {{$.driverDetails.telephoneNumber}} |
About the incident
| Incident date | {{$.incidentDate}} |
|---|---|
| Incident location | {{$.incidentLocation}} |
| Time of incident | {{$.incidentTime}} |
| Brief description of the incident | {{$.incidentDescription}} |
Third Party Driver information
Third Party Driver
| Title | {{thirdParty.title}} |
|---|---|
| First name | {{thirdParty.firstName}} |
| Surname | {{thirdParty.surname}} |
| House/building number | {{thirdParty.houseNameNumber}} |
| Address line 1 | {{thirdParty.addressLine1}} |
| Address line 2 | {{thirdParty.addressLine2}} |
| County | {{thirdParty.county}} |
| Postcode | {{thirdParty.postcode}} |
| Preferred contact telephone number | {{thirdParty.telephoneNumber}} |
| Vehicle registration | {{thirdParty.vehicleRegistration}} |
| Vehicle make | {{thirdParty.vehicleMake}} |
| Vehicle model | {{thirdParty.vehicleModel}} |
| Insurance company | {{thirdParty.insuranceCompany}} |
| Policy number | {{thirdParty.insurancePolicyNumber}} |
Witness information
Witness
| Title | {{witness.title}} |
|---|---|
| First name | {{witness.firstName}} |
| Surname | {{witness.surname}} |
| House/building number | {{witness.houseNameNumber}} |
| Address line 1 | {{witness.addressLine1}} |
| Address line 2 | {{witness.addressLine2}} |
| County | {{witness.county}} |
| Postcode | {{witness.postcode}} |
| Preferred contact telephone number | {{witness.telephoneNumber}} |
| Independent witness? | {{witness.isIndependent == "Y" ? "Yes" : "No"}} |
Call Back
When would you like us to call you back?
Important note: Please use the above ‘back’ button if you wish to review or update the previous step. Using the back button on your web browser will navigate you away from this page and you will lose any details that you have already entered.
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Please try again or contact our customer services team.