Our Gap Insurance (also known as ‘Guaranteed Asset Protection’) helps to bridge the payment gap between the settlement amount from your motor insurer and the original purchase price of your car, or the outstanding finance.

So if your car is written off, or stolen and not recovered, having Volkswagen Gap Insurance helps to alleviate the additional worry of finding the money to purchase a replacement Volkswagen.

There are 4 types of Gap Insurance to choose from.

Your local Volkswagen Retailer can help to work out which level of cover is right for you.

Return to invoice price

Pays the difference between the original purchase price of your Volkswagen and the total loss settlement paid to you by your motor insurer.

Outstanding finance

Pays the difference between any outstanding finance (excluding any arrears) on your Volkswagen and the settlement paid to you by your motor insurer.

Return to invoice price + outstanding finance

Combines the advantages of return to invoice price and outstanding finance. Paying the difference between the total loss settlement paid by the motor insurer and the original purchase price or the amount required to settle the finance agreement, whichever is greater.

Lease charges

Is for vehicles financed on a contract hire agreement and pays the difference between the motor insurance payout and the amount required to settle the agreement.

If, for example, you purchased a vehicle costing £23,000 and it is written off after 15 months, your motor insurer may only pay out the current market value which might be £15,000. To replace your Volkswagen with another model worth £23,000 you will need to find £8,000.

With our 'Return to invoice price' cover we could pay you the difference between the insurance company payout and the original invoice price, so for then example above £8,000.

With our 'Outstanding finance' cover the Gap Insurance payment would cover any charges (up to a maximum of £10,000) that would need to be paid in order to fully settle your finance agreement.

Gap Insurance from Volkswagen Insurance is administered by Abraxas Insurance Administration Service Limited.
Terms and conditions apply.

Cost of new car

Return to invoice price Gap Insurance based on a Volkswagen Touareg purchased at


Insurance company payout


Gap Insurance payout


Arranging Volkswagen Gap Insurance cover is really easy - your local retailer can help you to work out which level of cover is right for you and set up your policy.

To download a copy of the Volkswagen Gap Insurance policy documents simply click on the appropriate link below.

Gap Insurance cover booklet

File size

936kb

Return to invoice price Gap Insurance

File size

129kb

Return to invoice price and outstanding finance Gap Insurance

File size

130kb

Outstanding finance Gap Insurance

File size

130kb

Lease charges Gap Insurance

File size

129kb

Return to invoice price Gap Insurance

File size

811kb

Return to invoice price and outstanding finance Gap Insurance

File size

836kb

Outstanding finance Gap Insurance

File size

1.3mb

Lease charges Gap Insurance

File size

1.3mb

Return to invoice price Gap Insurance

File size

227kb

Return to invoice price and outstanding finance Gap Insurance

File size

237kb

Outstanding finance Gap Insurance

File size

232kb

Lease charges Gap Insurance

File size

230kb

Return to invoice price Gap Insurance

File size

223kb

Return to invoice price and outstanding finance Gap Insurance

File size

231kb

Outstanding finance Gap Insurance

File size

227kb

Lease charges Gap Insurance

File size

225kb

Return to invoice price Gap Insurance

File size

88kb

Return to invoice price and outstanding finance Gap Insurance

File size

176kb

Outstanding finance Gap Insurance

File size

173kb

Lease charges Gap Insurance

File size

89kb

Return to invoice price Gap Insurance

File size

276kb

Return to invoice price and outstanding finance Gap Insurance

File size

276kb

Outstanding finance Gap Insurance

File size

273kb

Lease charges Gap Insurance

File size

277kb

Please click on the questions below to reveal the answers.

If your Volkswagen is written off as a result of an accident or theft, your motor insurer will settle your claim based on the market value of your vehicle. This could be substantially less than you paid for it leaving you to find the money to get you back in a new Volkswagen. Additionally where your vehicle has been financed this can leave you paying for a vehicle that you can no longer use. Our Gap Insurance can cover the difference between the settlement provided by your motor insurers and the amount you originally paid for your Volkswagen, the amount still owing to your finance company, or a combination of both.

Volkswagen Gap Insurance can be purchased from the Volkswagen Retailer you purchased your vehicle from.

Your Volkswagen Retailer will be able to provide a Gap Insurance quote at any time before you collect your car, or up to 60 days after you have taken delivery.

The cost of our Gap Insurance depends on the value of your vehicle. The Volkswagen Retailer that sold you your Volkswagen can provide you with a quotation, and discuss the features and benefits of the different covers available.

Yes, premiums can be paid in one upfront sum or interest free over 12 monthly instalments.

No. Whilst some motor insurers provide a replacement vehicle if yours is written off within the first 12 months of first registration, this is not Gap Insurance or a substitute for it.

Where your vehicle has been written off within the first year of registration, and a new replacement vehicle provided by your motor insurers, cover can be transferred to your new Volkswagen. Additionally in the unlikely event that there is a problem with your vehicle and this is replaced by Volkswagen due to merchantable quality issues, cover can be transferred to the replacement vehicle. A small administration fee will apply to transfers, please see your policy or contact us for details.

To make a claim you can call us on 0330 400 1633 or write to us at:

Volkswagen Gap Insurance
Claims department 
PO Box 520
Bristol
BS34 9BW

Please ensure you contact us before accepting any offer from your motor insurer.

Please contact 0330 400 1633 and select the appropriate option from the automated message service.

If you wish to make a complaint about our product or service you can call us on 0330 400 1633 or write to us at: 

Customer Satisfaction Manager
Volkswagen Gap Insurance
PO Box 520
Bristol
BS34 9BW

Please contact the Volkswagen Retailer from which you purchased your Volkswagen Gap Insurance policy or contact the Volkswagen Gap Insurance helpline on 0330 400 1633 to request a copy of your documentation.

You can download a copy of the Volkswagen Gap Insurance policy documents online. Select the document that relates to when you purchased your policy.

You can cancel your policy within the first 30 days and obtain a full refund of premium paid at no cost to you. After this cooling off period you can cancel your policy at any time, and provided no claims have been made you will be entitled to a pro rata refund.

For cancellations made outside of the initial cooling off period a small administration fee will apply.

To cancel a policy, please phone 0330 400 1633 or write to:

Customer Satisfaction Manager
Volkswagen Gap Insurance 
PO Box 520
Bristol
BS34 9BW