To download a copy of the Volkswagen Gap Insurance policy documents simply click on the appropriate link below.
Our Gap Insurance (also known as ‘Guaranteed Asset Protection’) helps to bridge the payment gap between the settlement amount from your motor insurer and the original purchase price of your car, or the outstanding finance.
So if your car is written off, or stolen and not recovered, having Volkswagen Gap Insurance helps to alleviate the additional worry of finding the money to purchase a replacement Volkswagen.
There are 4 types of Gap Insurance to choose from.
Your local Volkswagen Retailer can help to work out which level of cover is right for you.
Return to invoice price
Pays the difference between the original purchase price of your Volkswagen and the total loss settlement paid to you by your motor insurer.
Pays the difference between any outstanding finance (excluding any arrears) on your Volkswagen and the settlement paid to you by your motor insurer.
Return to invoice price + outstanding finance
Combines the advantages of return to invoice price and outstanding finance. Paying the difference between the total loss settlement paid by the motor insurer and the original purchase price or the amount required to settle the finance agreement, whichever is greater.
Is for vehicles financed on a hire or lease agreement and pays the difference between the motor insurance payout and the amount required to settle the agreement.
If, for example, you purchased a vehicle costing £23,000 and it is written off after 15 months, your motor insurer may only pay out the current market value which might be £15,000. To replace your Volkswagen with another model worth £23,000 you will need to find £8,000.
With our 'Return to invoice price' cover we could pay you the difference between the insurance company payout and the original invoice price, so for then example above £8,000.
With our 'Outstanding finance' cover the Gap Insurance payment would cover any charges (up to a maximum of £10,000) that would need to be paid in order to fully settle your finance agreement.
Gap Insurance from Volkswagen Insurance is administered by Abraxas Insurance Administration Service Limited.
Terms and conditions apply.
Cost of new car
Return to invoice price Gap Insurance based on a Volkswagen Touareg purchased at
Insurance company payout
Gap Insurance payout
Gap Insurance cover booklet
Return to invoice price Gap Insurance
Return to invoice price and outstanding finance Gap Insurance
Outstanding finance Gap Insurance
Lease charges Gap Insurance
Please click on the questions below to reveal the answers.
If your Volkswagen is written off as a result of an accident or theft, your motor insurer will settle your claim based on the market value of your vehicle. This could be substantially less than you paid for it leaving you to find the money to get you back in a new Volkswagen. Additionally where your vehicle has been financed this can leave you paying for a vehicle that you can no longer use. Our Gap Insurance can cover the difference between the settlement provided by your motor insurers and the amount you originally paid for your Volkswagen, the amount still owing to your finance company, or a combination of both.
Volkswagen Gap Insurance can be purchased from the Volkswagen Retailer you purchased your vehicle from.
Your Volkswagen Retailer will be able to provide a Gap Insurance quote at any time before you collect your car, or up to 60 days after you have taken delivery.
The cost of our Gap Insurance depends on the value of your vehicle. The Volkswagen Retailer that sold you your Volkswagen can provide you with a quotation, and discuss the features and benefits of the different covers available.
Yes, premiums can be paid in one upfront sum or interest free over 12 monthly instalments.
No. Whilst some motor insurers provide a replacement vehicle if yours is written off within the first 12 months of first registration, this is not Gap Insurance or a substitute for it.
Where your vehicle has been written off within the first year of registration, and a new replacement vehicle provided by your motor insurers, cover can be transferred to your new Volkswagen. Additionally in the unlikely event that there is a problem with your vehicle and this is replaced by Volkswagen due to merchantable quality issues, cover can be transferred to the replacement vehicle. A small administration fee will apply to transfers, please see your policy or contact us for details.
To make a claim you can call us on 0330 400 1633 or write to us at:
Volkswagen Gap Insurance
PO Box 520
Please ensure you contact us before accepting any offer from your motor insurer.
Please contact the Volkswagen Retailer from which you purchased your Volkswagen Gap Insurance policy or contact the Volkswagen Gap Insurance helpline on 0330 400 1633 to request a copy of your documentation.
You can download a copy of the Volkswagen Gap Insurance policy documents online. Select the document that relates to when you purchased your policy.
You can cancel your policy within the first 30 days and obtain a full refund of premium paid at no cost to you. After this cooling off period you can cancel your policy at any time, and provided no claims have been made you will be entitled to a pro rata refund.
For cancellations made outside of the initial cooling off period a small administration fee will apply.
To cancel a policy, please phone 0330 400 1633 or write to:
Customer Satisfaction Manager
Volkswagen Gap Insurance
PO Box 520